At Brelese, we aim to provide you with the best shopping experience possible. Please be aware that, with the exception of cases where the product arrives damaged due to hygiene reasons, all sales are considered final, and we do not offer returns or exchanges.
In the unlikely event that you receive a damaged product, please contact our customer service team through the contact details provided on our website. Please note that customers are responsible for covering the cost of return shipping for damaged products. Do not send the product for return until you receive confirmation from our customer service, as the return will be voided if not authorized.
The shipping cost of the returned package will have to be paid by the customer.
If the product has been damaged and you've sent pictures to our customer service, you may return the item to the following address to receive a return:
Brelese 149 River Heights, 90 High Street, E15 2FU, London, UK
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved due to the damaged product, we will initiate a refund to your original payment method.
We regret that we are unable to offer exchanges at this time due to hygiene reasons.
In the case of a return for a damaged product, please ensure that the item is properly packaged to prevent further damage during shipping.
If you have any questions or concerns regarding our returns policy, please contact our customer service team through the contact details provided on our website.
By shopping with us, you agree to abide by our returns policy.